Thank you for shopping at Rawtao. If the product you bought is defective, or if the final product is materially different than the design displayed on the website, we're here to help. Under these conditions, our products can be returned within 30 days of receiving the product.
To return a product to Rawtao email firstname.lastname@example.org.
After you have sent an email to email@example.com you will receive instructions for returning your item(s). Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.
Once we have received your return we will refund your payment method within 72. Please allow 3-5 business days once we have processed your refund to be reflected on your payment method.
If you received a damaged product, please notify us immediately for assistance.
If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries). Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website.